JEC & Associates

About Jane

Across a career spanning nursing, midwifery, law and health regulation, I've carried a deep empathy for health professionals. I know what it takes to care for others, and what it can cost.

As a clinician, I lived the pressure and the desire to do a good job, often under challenging conditions. As a lawyer and medico-legal adviser supporting practitioners through complaints and claims, and as an executive in health practitioner regulation, I've seen what happens when things go wrong, for the patient, the practitioner and the organisation.

My experience has taught me that the culture health professionals and carers work in matters as much as the care they deliver. When they feel heard and supported, their patients and residents are safer too. That's why the way we manage and respond to complaints is so important. Complaints give us valuable insight into what's really going on, and what could be improved.

Along the way, I co-designed Ahpra's Wellbeing and Support Program, led a national transformation at Avant that reduced stakeholder complaints by 94% in 12 months, and established a statewide mentoring program for early-career regulators.

Today I work with private health and aged care providers, from specialist, dental and allied health practices to day hospitals and aged care services. My approach is simple: talk early, act early. If something doesn't feel quite right, let's talk.